Desktop Management Services

Scope
DMS will cover desktops, laptops and printers and peripherals of client organization.

Support on desktops will Cover:
• Problem diagnosis and hardware support.
• Support for OS and other system software.
• Support for third party software e.g. Microsoft Office
• Network connectivity support
• Email client support
• Problem diagnosis, support and resolution for peripherals such as mouse / monitors / cables and network cards.
• Install / Move / Add / Changes

Printers
• Printers at all locations as defined in the scope will be covered under comprehensive AMC.
• Vendor management for escalated hardware support for those Printers not covered under AMC / warranty by ITV. 
• Problem diagnosis, hardware support and problem rectification for all laptops covered under AMC / warranty by ITV.
• Vendor management for escalated support ; provide local support for network connectivity and user replaceable  toners / consumables.

Deliverables
• Diagnosing the problem and resolving it or getting the same resolved through AMC / hardware vendors, as required, as per the severity level assigned to it.
• Support on desktop OS and OA software.
• Resolving printing problems of the users.
• Resolving network connectivity problems at the client end.
• Performing any Install, Move, Add or Change at the client level.
• Record all installation of new machines, movement within site, changes in configuration of machines
• Installation and configuration of desktop applications.
• Configuration / troubleshooting of network connectivity.