Break Fix Maintenance Management / Comprehensive AMC

Scope

It will cover the break fix maintenance for desktops, laptops, servers and printers and other peripherals as outlined in the asset inventory at locations mentioned in the annexure.

Deliverables

• Diagnosing and solving hardware related issues i.e. changing the hardware parts, swapping the hardware parts etc.
• Re-configuration of the server as per the CLIENT guidelines.
• To provide standby as per SLA.
• To provide spares stores as per agreed norms.
• To provide MIS on spares availability on a regular basis